Frequently Asked Questions

We work with small businesses of 2 or 3 people, all the way up to organisations of more than 500. Most of our clients are in Western Australia, but we serve clients throughout Australia, Asia, and Africa. Our clients are very diverse, and are in mining, healthcare, retail, engineering, charity, arts, and many other industries.

Our services are built according to the unique needs of your business. Managed services are typically fixed price, based on the number of users or devices you have. We are always upfront with our costs, so you'll never experience any unexpected surprises.

An expert IT partner will let you focus on what you're good at. Whether you're a small business owner or part of a large organisation, spending time on IT issues will distract you from working where you're most effective. Don't let down your business with poorly designed or non-functional IT systems.

We sure can. Our managed services clients enjoy 24x7 coverage for emergency issues. We can also provide 24x7 access to standard remote and onsite support, so please ask us about this.

Traditional technical support is mainly about helping when things go wrong. With managed services, we'll proactively work to prevent issues and will help you get more out of technology. You'll be able to harness the collective expertise of our entire team to grow your business.

There is no cost for an initial review of your existing systems. All of our clients receive obligation-free quotes.

Of course, a reasonable technical competency is important. However, the most important aspect of any managed services relationship is trust. The IT provider you choose should always give you honest advice, and should always act in your best interests. They must be able to explain technical matters in a way that makes sense to your business so you can make informed decisions.

Our team is a diverse and experienced group. We have many technical qualifications from organisations like Microsoft, and certifications in ITIL (IT Service Management). Many of our staff are members of professional organisations like the Australian Institute of Management, and some hold diplomas or degrees from leading tertiary institutions.

We are a vendor-agnostic organisation. We pride ourselves on our broad knowledge, so we can always choose the best solution for any given situation. We proudly work with vendors and suppliers like Microsoft, VMWare, HP Enterprise, Aruba, NextDC, Cisco, 3CX, Fortinet, and more.

Use the form on this page, or give us a call on +61 8 9476 9933.